How to Fix Audio Unavailable on Instagram?


Instagram's seamless audio-visual experience can be disrupted by the dreaded audio unavailable on Instagram error. This glitch makes videos, Reels, and Stories silent instead of playing sound.


Instagram, the popular platform for sharing and connecting, offers a blend of visual and audio content. However, users sometimes encounter audio problems, making it difficult to enjoy Reels, Stories, and Posts. These issues can arise due to technical errors or content copyright concerns.

Instagram isn't just a place to share photos; it plays a crucial role for creators and influencers who use it for professional purposes. Audio problems on Instagram can affect more than just personal enjoyment; they can also disrupt these professionals. Fixing these problems is essential for user satisfaction and ensuring that Instagram remains a powerful platform for creative expression. This blog will explore the causes of audio unavailability on Instagram and provide solutions to keep the platform's audio-visual experience running smoothly.

Understanding "Audio Unavailable" on Instagram

Instagram's seamless audio-visual experience can be disrupted by the dreaded "audio unavailable" error. This glitch makes videos, Reels, and Stories silent instead of playing sound. The problem can range from background music being muted on Reels and Stories to total audio loss on video posts. This issue hinders user engagement and affects the overall Instagram experience.

The roots of this problem are multifaceted, spanning technical, geographical, and policy-related spheres. On the technical front, a simple bug or glitch within the app can cause audio to incorrectly play or not play at all. Connectivity issues, such as weak internet signals or data restrictions, might also impede audio playback. Additionally, outdated versions of the Instagram app may lack the necessary updates or fixes that ensure smooth audio functionality.

Geographically, copyright and licensing laws play a significant role. Some audio tracks might be restricted in certain regions due to copyright limitations, leading to their unavailability on the platform for users in those areas. This is a common cause when music or sounds are involved, as rights holders can limit where their content is accessible.

Lastly, policy violations or settings constraints can lead to audio being unavailable. Instagram's guidelines ensure that all shared content adheres to their community standards, and audio tracks violating these standards might be muted or removed. Similarly, account settings might restrict certain audio features, particularly in professional versus personal account modes, affecting the availability of sound options for creators.

Understanding the array of causes behind "audio unavailable" issues on Instagram is the first step towards troubleshooting and solving them, ensuring users can once again enjoy a full, unrestricted audiovisual experience on the platform.

Quick Fixes for Audio Unavailable on Instagram

When dealing with audio issues on Instagram, there are several quick fixes that users can employ to possibly restore normal functionality. Among these, switching between account types and performing a series of actions related to account management and app functionality can be significantly effective.

Switching from a Personal to a Professional Instagram Account

One lesser-known tactic involves toggling the type of your Instagram account. Instagram offers different features for personal, creator, and business accounts, which can sometimes impact audio availability due to the platform's licensing agreements and feature allocations.

  • Open Instagram and navigate to your profile.

How to Fix Audio Unavailable on Instagram - Instagram

  • Tap on the menu (three lines) in the top right corner, then select "Creator Tools and controls".

  • Scroll down to "Switch Account Type" and find the option for "Switch to Business Account".

How to Fix Audio Unavailable on Instagram - Three Hamburger Line

How to Fix Audio Unavailable on Instagram - Creator Tools And Controls

  • Follow the prompts to select your business category and review the features of a professional account.

How to Fix Audio Unavailable on Instagram - Switch Account Types

  • Complete the setup. You might find previously unavailable audio options are now accessible due to the changed account status.

This method can sometimes bypass restrictions applied to personal accounts, granting access to a broader range of audio tracks, especially those licensed for commercial use.

Refreshing the Instagram Application

If switching account types doesn’t resolve the issue, a more general approach involves logging out, clearing the app’s cache, and if necessary, reinstalling Instagram. This process can refresh the app’s operation, potentially clearing any errors or glitches causing audio problems.

Steps to Log Out from All Instagram Accounts

  • Go to your profile and tap on the menu.
  • Then scroll down to "Log Out options".
  • Confirm by tapping "Log Out from All Accounts" if you're logged into multiple accounts.

How to Fix Audio Unavailable on Instagram - Log Out All Accounts

Clear Cache Data

For Android Users:

  • Go to "Settings" on your device, then "Apps" or "App Management".

How to Fix Audio Unavailable on Instagram - Settings

How to Fix Audio Unavailable on Instagram - App Management

  • Find and select "Instagram" from the App list.

How to Fix Audio Unavailable on Instagram - App List

  • Tap on "Storage Usage", then "Clear Cache".

How to Fix Audio Unavailable on Instagram - Storage Usage

How to Fix Audio Unavailable on Instagram - Clear Cache

For iOS Users:

  • iOS does not provide an option to clear the cache for a specific app. Instead, you must delete and reinstall the app to clear its cache.

Uninstall and Reinstall the App

  • On your device, press and hold the Instagram app icon until options appear.
  • Select “Uninstall” or “Delete App”.

How to Fix Audio Unavailable on Instagram - Uninstall

  • Once the app is removed, visit the App Store (for iOS devices) or Google Play Store (for Android devices).
  • Search for Instagram, download, and install it again.

These steps can not only help resolve audio issues but also improve overall app performance by cleaning up stored data that can accumulate and cause unexpected behavior. Restarting your device after reinstallation can further ensure that any residual data is cleared, offering a fresh start for the Instagram app.

Alternative Solutions for Instagram's Audio Issues

Sometimes, the quick fixes may not rectify the issue of Instagram's audio unavailability. In such cases, alternative solutions to consider include rolling back updates, reporting the issue to Instagram developers, and logging in from other devices.

Rolling Back Updates

While updates typically offer improvements and bug fixes, occasionally, they can introduce new issues. If you suspect a recent update is causing your Instagram audio problems, rolling back updates might be your ideal solution.

For Android users:

  1. Go to 'Settings' > 'Apps' > 'Instagram'.
  2. Click on the three-dot menu located at the top right corner and select 'Uninstall updates'.
  3. Confirm by clicking 'OK'.

For iOS users:

Unfortunately, iOS does not provide an option to roll back app updates. Instead, you can leave feedback or file a bug report through the App Store or directly to Instagram, urging them to rectify the issue in their next update.

Reporting the Issue to Instagram Developers

Help the Instagram team identify and rectify these bugs more swiftly by reporting the problem:

  1. Open Instagram and navigate to your profile.
  2. Tap on the menu icon (three lines) at the top right corner.
  3. Select 'Settings' > 'Help' > 'Report a Problem'.
  4. Select 'Something isn't working' and describe your problem in detail, mentioning that you're facing audio issues.
  5. Tap 'Send'.

This process alerts the technical team to the issue and can expedite the troubleshooting for a more institutional fix.

Logging in From Other Devices

Using different devices to access Instagram can help narrow down whether the audio unavailability is linked to a specific device or to your account. You may find that logging in to your account on a different device resolves the issue:

  1. Install the Instagram app on a different device.
  2. Log in using your credentials.
  3. Test the audio by playing videos and ensure to check the problematic posts.

If the audio works correctly on a different device, the issue is likely isolated to your original device and not to your Instagram account. Once that is clarified, you can focus your troubleshooting efforts on device-specific fixes.

These alternative strategies provide a broader set of solutions and further opportunities to resolve the persistent audio unavailability issue on Instagram, helping to restore the full-bodied experience of this popular social media platform.

Reasons Behind 'Instagram Audio Unavailable'

When encountering the 'Audio Unavailable' message on Instagram, understanding the underlying causes can guide more effective troubleshooting. Various factors can contribute to this issue, ranging from device-specific problems and geographical limitations to policy violations and technical disruptions within Instagram itself. Here’s a deeper look into each potential reason:

Outdated Phone Version

Impact: Older phone models or outdated operating systems (OS) may not support the latest Instagram features, including specific audio functionalities. Over time, app developers phase out support for older OS versions to leverage newer technology and enhance app performance, inadvertently affecting compatibility.

Solution: Regularly update your phone's OS and the Instagram app to ensure compatibility with all features. Check for available updates in your phone's settings and the app store of your respective platform (Google Play Store for Android and App Store for iOS).

Geo-Restrictions on Instagram

Impact: Instagram adheres to international licensing laws, which can limit access to certain content, including audio, based on the user's geographical location. This means that some audio tracks available in one country might be restricted in another.

Solution: While not directly a solvable issue from the user’s end, awareness of geo-restrictions can clarify why certain content is inaccessible. Users can try accessing Instagram through VPN services as a workaround, though it's important to ensure compliance with Instagram's terms of use to avoid potential account issues.

Restrictions Due to Violations of Instagram’s Terms of Service

Impact: Violating Instagram's terms of service can lead to various account restrictions, including limited access to features like posting, commenting, or using audio in stories and posts. Repeated or severe violations might tighten these limitations further.

Solution: Review Instagram's terms of service and community guidelines to ensure compliance. If restrictions were applied mistakenly, contacting Instagram support through the app’s 'Help' section to clarify and resolve the issue can be effective.

Technical Issues with Instagram

Impact: Bugs, server downtimes, or technical malfunctions within Instagram can sporadically affect audio availability. These issues can manifest across the platform, impacting many users at once or in specific regions.

Solution: Confirm whether the issue is widespread by checking online forums or social media for reports by other users. Reporting the problem to Instagram can also help hasten its resolution. In most cases, waiting for Instagram's development team to address and deploy fixes is the only recourse.

Understanding these potential reasons can empower users to employ more targeted approaches when troubleshooting the 'Audio Unavailable' message on Instagram. Whether it’s a matter of performing updates, considering geographical limitations, ensuring compliance with platform policies, or simply exercising patience during technical hiccups, knowing the root cause is the first step toward finding a solution.


In this comprehensive guide, we've navigated potential causes and solutions for Instagram's audio unavailability issue. Key strategies include toggling between account types, refreshing the app, rolling back updates, reporting issues to Instagram developers, and trying other devices. Additionally, we've explored potential root causes like outdated phone versions, geo-restrictions, policy violations, and internal technical issues.

Please consider bookmarking this page as your go-to reference for troubleshooting Instagram's 'Audio Unavailable' problem. We welcome your questions, experiences, or additional solution suggestions in the comments - your insights can help enhance everyone's understanding of this common issue.