How to Fix Instagram Messages Blacked Out?


In this blog post, we aim to eliminate the stress and confusion around the perplexity of 'Instagram Messages Blacked Out' by providing a comprehensive and easy-to-follow guide on how to restore your regular Instagram messaging experience.


Are you puzzled by the sight of your Instagram messages being blacked out, turning your conversations into a seemingly impossible puzzle to decode? If you're nodding in agreement, you're not alone as this is a common issue reported by a multitude of Instagram users globally. This disconcerting anomaly, conveniently termed as 'Instagram Messages Blacked Out', has led to many frantic searches for a solution online. It's time to put an end to that constant worry.

In this blog post, we aim to eliminate the stress and confusion around the perplexity of 'Instagram Messages Blacked Out' by providing a comprehensive and easy-to-follow guide on how to restore your regular Instagram messaging experience. From understanding the reasons behind this issue to step-by-step troubleshooting methods, we've got you covered in tackling this problem head-on.

Get ready to rediscover the joy and convenience of uninterrupted Instagram messaging once more, as you navigate through this post. Stay tuned!

What are Instagram Messages Blacked Out?

Instagram Messages Blackout is a problem in which users' messages and direct messages (DMs) are obscured by a troublesome black or gray box, rendering the text unreadable. This issue may arise due to a variety of reasons, including app glitches or bugs, compatibility issues with the device's operating system, conflicts with other apps, or outdated software.

The blackout issue can have a significant impact on communication and Instagram chats, as it hinders users' ability to read messages and participate in conversations through the platform. This issue can lead to frustration and interruptions in social interactions on Instagram, resulting in a less satisfying user experience. Users experiencing this problem may find it challenging to maintain seamless communication with their friends, followers, and any contact on the platform.

Why do Instagram Messages Turn Black?

Instagram's message blackout issue is a frustrating phenomenon experienced by various users globally. This problem prevents users from reading the messages under the black or gray box, causing communication interruption on the platform. Understanding the causes behind this problem can provide insights into how to fix it - let's delve into some of the potential causes.

Instagram's Server Being Down:

Instagram, like all server-based applications, can experience service interruptions due to server downtime. These interruptions can result in multiple problems, including messages being blacked out. When the server infrastructure becomes unstable or undergoes maintenance, functionalities such as messaging may operate abnormally.

Glitches or Bugs in the Instagram Account:

Instagram is a complex application and, like any software, can encounter glitches or bugs that affect its operations. These glitches or software bugs could cause the blacked-out messages problem. Occasional bugs might affect only specific elements of the app, like messages, causing them to display incorrectly.

Using an Outdated Version of the Instagram App:

Keeping applications updated is necessary for optimal performance. However, using an outdated version of Instagram could contribute to issues like messages being blacked out. Older versions of apps might not function properly due to incompatibility issues with the newer versions of the operating system or lack of support for newer features. Hence, always keeping the Instagram app updated is advisable.

Vanishing mode

In late 2020, Instagram introduced a new feature called Vanishing mode. When engaged, this feature allows users to send disappearing messages. Once a message is read and the person leaves the chat, the message will be erased. The following reasons may lead to a message turning black in Vanishing mode:

a. Intentional: Users can manually turn on Vanishing mode at any time. The sender or receiver can withhold the chat background holding an incoming message for a few seconds, swiftly transitioning to Vanishing mode. Messages sent now will turn black on both ends, indicating that the messages will disappear after being viewed.

b. Default setting: Some users may have a default setting on their Instagram accounts to set messages to automatically vanish after being viewed. In this case, all messages shared between you and that user will turn black, signifying that the messages are automatically set to disappear.

Sender's account deleted or deactivated

If the person who sent a message has their account deleted or deactivated, the message may turn black. This is because Instagram removes all accessible data associated with the deactivated or deleted account, leaving behind an empty space that manifests as black messages in chats.

Ways to Fix Instagram Messages Blacked Out Problem

Here's a brief introduction to various methods that can help you fix the Instagram messages blacked out problem. Whether it's dark mode interference, app bugs, or other related issues, we've got you covered with some easy-to-follow solutions. Get ready to enjoy a seamless Instagram messaging experience once again!

Toggling off Dark Mode:

If you're having difficulty reading Instagram messages because they appear blacked out, this could be due to your phone's dark mode settings. The high contrast display feature can occasionally cause conflicts with apps like Instagram. Toggling off the dark mode can fix this issue.

Below are some steps for Android and iOS platforms.

Android Users:

  • Open the Settings app: Click on the Settings App on your Android device to get started.

Instagram Messages Blacked Out - Device Settings

  • Navigate to 'Display & Brightness': Once in Settings, head straight to the 'Display & Brightness' option.

Instagram Messages Blacked Out - Display & Brightness

  • Turn Off Dark Mode: After entering your device’s Display & brightness settings, you'll see the 'Dark mode' or 'Light mode' tap Light mode. 

Instagram Messages Blacked Out - Turn Off Dark Mode

  • Re-open Instagram: Close your Instagram app completely and then open it once again. Check your messages to see if the issue has been resolved.

iOS Users:

  1. Open the Settings app: Like on Android, the first step is to navigate to Settings on your iPhone.
  2. Navigate to 'Display & Brightness': Find the 'Display & Brightness' menu option in the settings.
  3. Turn Off Dark Mode: You will find a 'Dark' and 'Light' option under 'Appearance'. If 'Dark' is selected, tap on 'Light' to disable dark mode.
  4. Check Instagram: Close and re-open Instagram to check if you can now see your messages properly.

Updating Instagram Messaging:

Follow these steps to update your Instagram messaging feature.

  1. Open the Instagram App: Before proceeding with the process, ensure you have the Instagram application installed on your device. Open the app from your device home screen.
  2. Go to your Profile: Locate the profile icon (usually located at the bottom-right corner of the screen), and tap on it to access your profile.
  3. Access Settings: On your profile page, tap the three lines icon, typically located on the top right corner of your screen. A sidebar menu should appear, and from this menu, tap 'Settings and Privacy' usually at the top.
  4. Update Your Instagram App: From the Settings menu, navigate and tap on 'Messages updates' or 'App updates' depending on your device model. If an update is available, an option will appear to update the Instagram app messages. Tap on ‘Update’.
  5. Test your Instagram: After the update, try to use Instagram again. If your screen blacks out still, it might be due to other issues which could range from software problems, outdated device software, and more.

Clear Cache to Solve the Problem

Experiencing a blacked out issue on Instagram could be a nuisance, inhibiting your usage of the social media platform. One effective solution is clearing the Instagram cache which involves deleting stored temporary files that may be causing the problem.Before proceeding, keep in mind that clearing the cache will not delete any personal data or passwords saved on the app.

Follow the steps below according to your device type to clear your Instagram cache.

For Android Users

  • Open Settings on your phone: You can find this app in your app drawer, which houses all the apps installed on your phone.

Instagram Messages Blacked Out - Android Settings

  • Scroll down and tap on Apps or App Management: Depending on your phone's model and version of Android, you might see either 'Apps' or 'App Management'.

Instagram Messages Blacked Out - App Management

  • Find and tap Instagram: Scroll down until you find App List and Click Instagram.

Instagram Messages Blacked Out - App List

  • Tap on Storage Usage: This will present you with two options - clear app data or clear cache.

Instagram Messages Blacked Out - Storage Usage

  • Tap on Clear Cache: This will delete the temporary files the Instagram app has stored. It may take a moment, but your Instagram cache is now clear.

Instagram Messages Blacked Out - Clear Cache

For iOS Users

Unfortunately, iOS does not have a straightforward way to clear cache for Instagram or any other apps as Android does. However, there are alternative ways:

  1. Uninstall and then Reinstall the Instagram app: This is by far the simplest workaround. Simply press and hold the Instagram app, tap the 'Remove App', then 'Delete App', and finally 'Delete'. Navigate to the App Store, find Instagram, and reinstall it. This will effectively clear the cache.
  2. Offload the App: This method involves offloading Instagram to clear its data without deleting your personal data. Go to 'Settings,' > 'General,' > 'iPhone Storage,' > 'Instagram,' then select 'Offload App.'

Do note, either method will require you to log back into your account.

Updating the Instagram App:

Instagram Messages Blacked Out - Update

Updating the Instagram app to its latest version could potentially resolve the problem. New updates usually come with fixes for known issues, bugs, and glitches, enhancing functionalities and providing access to new features.

Checking Instagram DM on the Website:

If the issue isn't resolved through the app, you can check Instagram DMs on the website. Here's how:

  • Go to Instagram's official website on a browser.

Instagram Messages Blacked Out - Instagram Web Browser

  • Log in to your account.

Instagram Messages Blacked Out - Login Web Browser

  • Proceed to the left side corner of the main screen, click on the 'Direct Message' icon to check your messages.

Instagram Messages Blacked Out - Direct Message Web Browser

Checking if Instagram Servers are Down:

Instagram Messages Blacked Out - Down Detector

Sometimes, issues on Instagram are due to the servers being down. You can easily check server status on websites like Down Detector.

Reporting the Problem to Instagram:


Instagram Messages Blacked Out - Report a Problem

If you have identified a continuing issue, reporting the problem to Instagram is the final step. You can do this by going to Instagram 'Settings and Privacy', selecting 'Help', then 'Report a Problem'.

Frequently Asked Questions (FAQs) 

What causes Instagram Messages to Black Out?

This usually happens because of a bug in the Instagram app. The problem might also arise due to server issues or connectivity problems with your smartphone or computer.

How can I fix my Instagram Messenger if it's showing blacked-out messages?

Try these steps:

  • Check if Instagram Servers are down
  • Check for updates to the Instagram app.
  • Try updating the instagram messages
  • Toggle off the dark mode on your device

Does Instagram itself provide any solutions for this?

While Instagram does not specifically address this issue, they suggest general troubleshooting steps like restarting your device and updating the app when you encounter problems.

Why does Instagram not display images in direct messages?

Possible reasons can be a disruption in the network, cache build-up in the app, or usage of an outdated version of Instagram.

I tried reinstalling the app, but the messages are still blacked out. What should I do?

If reinstalling the app doesn't solve the problem, try clearing Instagram's cache through your device settings. If the problem persists, consider contacting Instagram's help center.

Why does Instagram keep blacking out?

Generally, Instagram messages black out due to bugs in the system, problems with the server, or issues with your device's connectivity. Sometimes it also could be that your device needs updated software or a cleared cache to function optimally with Instagram.

Is it just me facing the blacked-out message issue or are others facing it too?

Many users have faced and reported the blacked-out message issue over time. Therefore, you're not alone. It's typically a temporary glitch and is resolved by following the troubleshooting steps.

Do I need a professional to fix my Instagram blacked-out messages?

Not necessarily. Most of the time, basic troubleshooting such as updating the app, clearing the cache, or reinstalling the app can resolve the problem. If it persists, contacting Instagram's help center could be beneficial.

Remember, it may take some time for your device to get back to normal even after you've performed all these steps. Ensure you stay patient and give it a few hours before attempting the fixes again.


In conclusion, experiencing blacked-out Instagram messages can be a frustrating and confusing issue for users who rely heavily on the platform for communication and engagement. Luckily, the solutions to fix this issue are generally straightforward and can be done in a matter of minutes. 

By following the steps outlined in this blog, such as updating your app, clearing cache, and re-installing the app, you can effectively resolve this issue and regain access to your Instagram messages. It's essential to stay up-to-date with the latest developments and updates from the platform to avoid encountering similar problems in the future. 

Being proactive and informed about the potential causes of Instagram messages being blacked out can help you act quickly to solve the issue and maintain a smooth, enjoyable, and uninterrupted Instagram experience.